VitalHealth

Privacy Statement of Vital Health International LLC.


During the processing of personal data Vital Health International LLC. works in accordance with the requirements of the applicable data protection legislation, like the General Data Protection Regulation. This means we:

  • specify our purposes before we process personal data, by using this privacy statement;

  • limit our collection of personal data to only the personal data needed for legitimate purposes;

  • first, ask for explicit permission to process your personal data in cases where your permission is required;

  • take appropriate security measures to protect your personal data and we demand the same from parties who process personal data on our behalf;

  • respect your right to access, correct or delete your personal data held by us.

Vital Health International LLC. is the party responsible for all data processing. In this privacy statement, we will explain what kind of personal data we collect and for which purposes within our Vital Health International LLC. website. We recommend that you read it carefully.

If you have any questions regarding the processing of personal data, you can find the contact details of Vital Health International LLC. and/or our representative in Mexico at the end of this privacy statement.

1. Registration

Certain features of our service require you to register beforehand. You will have to provide some information about yourself and choose a username and password for the account that we will set up for you.

For this purpose, we use your:

  • Identification data (name, name co-applicant, birth date, username,display/nickname)

  • Contact data ((delivery) address, phone number, email address)

  • Financial data (invoice address, payment details)

  • Media data (profile picture)

  • Technical data (IP address)

  • Company data (company name, VAT number)

We need this data because of our agreement with you. In accordance with article 49.1.b GDPR we transfer these data to our servers in the United States of America for the performance of our agreement and the performance of agreements concluded in your interest between Vital Health International LLC. and another natural or legal person. We retain your data on the basis of United States taxation laws for seven (7) years on our servers after you closed your account.

We will retain this data so that you do not have to re-enter it every time you visit our website and to be able to contact you in connection with the execution of the agreement, invoicing, payment and delivery, and to provide an overview of the products and services you have purchased from us.

1.1 Providing to Third Parties

We collaborate with other organisations that may receive your personal data. We share data with the following parties, who will use the data for their marketing purposes:

  • Zendesk; ShipStation; Payoneer; Coinpayments; Google;

We also share data with the following parties, that will provide personalised advertisements based on your personal data:

2. Handling your order

We will use your personal data when handling your order. We may share your data with the delivery service to have your order delivered. We may also obtain information on your payment from your bank or credit card company. For this purpose, we use your:

  • Identification data (name, name co-applicant, birth date, username,display/nickname)

  • Contact data ((delivery) address, phone number, email address)

  • Financial data (invoice address, payment details)

  • Company data (company name, SSN/TIN/VAT number)

We need this data because of our agreement with you. In accordance with article 49.1.b GDPR we transfer these data to our servers in the United States of America for the performance of our agreement and the performance of agreements concluded in your interest between Vital Health International LLC. and another natural or legal person. We retain this information on the basis of United States taxation laws for period of seven (7) years after your order has been completed. Certain types of personal data can be retained for a longer period with regard to legal tax retention.

2.1 Providing to Third Parties

We collaborate with other organisations that may receive your personal data. We share data with the following parties, who will use the data for their marketing purposes:

  • [name marketing organisation] We also share data with the following parties, that will provide personalised advertisements based on your personal data:

  • [name advertising organisation] Furthermore, we share data with the following parties, that may approach you directly for acquisition purposes:

  • [name acquisitioning organisation] To handle your orders, we work together with:

  • Our payment provider First Data

  • Our postal service provider USPS / UPS

Of these parties, ShipMonk and Shipstation are established inside USA.

3. Sending marketing messages

We send out marketing messages to inform those interested in news, tips and information about our products and services. Your email address is added to the list of subscribers, only with your permission.

For this purpose, we use your:

  • Identification data (first name, last name)

  • Contact data (email address)

We do this based on your consent. In accordance with article 49.1.a GDPR we transfer these data to our servers in the United States of America for the performance of our marketing messaging service and the performance of agreements concluded in your interest between Vital Health International LLC. and another natural or legal person. We store this information for six (6) months after you cancel your subscription.

You may cancel your subscription to our marketing messages at any time. Each marketing message contains a link to unsubscribe from our marketing message service.

3.1 Providing to Third Parties

We collaborate with other organisations that may receive your personal data. To handle your newsletter, we work together with:

  • [name delivery organisation]

We also share data with the following parties, that will provide personalised advertisements based on your personal data:

  • [name advertising organisation]

Of these parties, [name delivery organisation], [name advertising organisation] is established outside the EU.

4. Access to portal

Within our portal, you can access a management environment where you can set, specify and change settings. We will keep track of your activities for proof.

For this purpose, we use your:

  • Identification data (name, name co-applicant, birth date, username, display/nickname)

  • Contact data ((delivery) address, phone number, email address)

  • Financial data (invoice address, payment details)

  • Media data (profile picture)

  • Technical data (IP address)

  • Company data (company name, VAT number)

We need this data because of our agreement with you. In accordance with article 49.1.b GDPR we transfer these data to our servers in the United States of America for the performance of our agreement and the performance of agreements concluded in your interest between Vital Health International LLC. and another natural or legal person. We store this information based upon United States taxation laws for seven (7) years after our services to you have ended.

4.1 Providing to Third Parties

We collaborate with other organisations that may receive your personal data. We share data with the following parties, who will use the data for their marketing purposes:

5. Subscription

Via Vital Health International LLC. you can take out a paid subscription to our products and/or services. We use your personal data to complete the payment. For this purpose, we use your:

  • Identification data (name, name co-applicant, birth date, username, display/nickname)

  • Contact data ((delivery) address, phone number, email address)

  • Financial data (invoice address, payment details)

  • Technical data (IP address)

  • Company data (company name, VAT number)

We need this data because of our agreement with you. In accordance with article 49.1.b GDPR we transfer these data to our servers in the United States of America for the performance of our agreement and the performance of agreements concluded in your interest between Vital Health International LLC. and another natural or legal person. We store this information based upon United States taxation laws for seven (7) years after you cancel your subscription. Certain types of personal data will be retained for a longer period with regard to legal tax retention.

6. In-app purchases

Via Vital Health International INC app you can buy virtual objects which can be used in the app, for which your data are necessary to handle and register your orders. For this purpose, we use your:

  • Identification data (name, name co-applicant, birth date, username, display/nickname)

  • Contact data (phone number, email address)

  • Financial data (invoice address, payment details)

  • Technical data (IP address)

  • Company data (company name, VAT number)

We need this data because of our agreement with you. In accordance with article 49.1.b GDPR we transfer these data to our servers in the United States of America for the performance of our agreement and the performance of agreements concluded in your interest between Vital Health International LLC. and another natural or legal person. We store this information for two years after your order has been completed. Certain types of personal data will be retained for a longer period with regard to legal tax retention.

7. Statistics and profiling

We keep statistics on the use of our website, giving us access to individual data. However, we only access individual data insofar as necessary for the purposes set out in this statement. These statistics help us to only show you information that is relevant to you. We may combine personal data to get to know more about you. We will of course respect your privacy at all times. If you do not want us to do these statistics, please let us know.

For this purpose, we use your:

  • Identification data (name, name co-applicant, birth date, username, display/nickname)

  • Contact data ((delivery) address, phone number, email address)

  • Financial data (invoice address, payment details)

  • Media data (profile picture)

  • Technical data (IP address)

  • Company data (company name, VAT number)

We do this based on your consent. In accordance with article 49.1.a GDPR we transfer these data to our servers in the United States of America for the performance of our agreement and the performance of agreements concluded in your interest between Vital Health International LLC. and another natural or legal person. We store this information for six months.

8. Promotion

Other than the advertisements on the website, we can inform you about new products or services:

  • by email

  • Whatsapp

  • SMS

You can object at all times against this promotional communication. Every email contains a cancellation link. You can also inform us through your account. Further, you can inform us through the portal.

9. Location data

If necessary, we may collect your location data (GPS). If that is the case, you will be asked to grant consent beforehand.

We collect this data to ensure payment address is consistent to prevent fraud activities, as well as, to display the only products available in specific regions/countries. This location data and other data can also be stored and processed by the provider of the navigation/mapping software, such as Google Maps, but the data could also be used by, for example, Google or Apple itself. We have no control over their actions. We recommend that you read the applicable privacy statement of the provider in question.

10. Providing data to third parties

Except for the parties necessary to deliver the above-mentioned services, we do not under any circumstance provide your personal data to other companies or organisations, unless we are required to do so by law (for example, when the police demand access to personal data in case of a suspected crime).

Our website features social media buttons. These buttons are used by the providers of these services to collect your personal data.

11. Statistics

We keep statistics on the use of our website, giving us access to individual data. However, we only access individual data insofar as necessary for the purposes set out in this statement.

12. Cookies

Our website makes use of cookies. Cookies are small files in which we can store information so that you do not have to fill in that information again. We can also use them to see whether you are visiting us again.

The first time you visit our website, we will show you a notification explaining our cookies and ask for your permission for the use of these cookies.

You can disable the use of cookies through your browser setting, but some parts of our website may not work properly as a result of that.

We made arrangements with other parties who place cookies through our website. Nevertheless, we cannot fully control what they are doing with their cookies, so please read their privacy statements as well.

13. Security

We take security measures to reduce misuse of and unauthorized access to personal data. We take the following measures in particular:

  • Access to personal data requires the use of a username and password

  • Access to personal data requires the use of a username and login token

  • After receipt, the data will be stored in our proprietary database servers.

  • We take physical measures to protect access to the systems in which the personal data is stored

  • We make use of secure connections (Secure Sockets Layer of SSL) to encrypt all information between you and our website when entering your personal data

  • We keep logs of all requests for personal data

14. Data protection officer & representative

We have appointed a so-called data protection officer. This person is responsible for privacy matters within our organization. Our data protection officer is Ricardo Tovar and is available by email rtovar@vitalhealthglobal.com for all your questions and requests.

15. Changes to this privacy statement

We reserve the right to modify this statement. We recommend that you consult this statement regularly so that you remain informed of any changes.

16. Inspection and modification of your data

You can always contact us if you have any questions regarding our privacy policy or wish to review, modify or delete your personal data.

You have the following rights:

  • Right of access: you have the right to see what kind of personal data we processed about you;

  • Right of rectification: you have the right to rectify any personal data we have processed about you if this information is (partially) wrong;

  • Right to complain: you have the right to file a complaint against the processing of your personal data by us or direct marketing;

  • Right to be forgotten: you can file a request with us to remove any personal data we have processed of you;

  • Right to data portability: if technically possible, you have the right to ask us to transfer your processed personal data to a third party;

  • Right to restriction of processing: you can file a request with us to (temporarily) restrict the processing of your personal data.

If you exercise any of the rights mentioned above, we might ask you to identify yourself with a valid ID, to confirm it is your personal data. If so, you must hide your social security number and photo.

We will usually respond to your request within one month. This term can be extended if the request is proven to be complex or tied to a specific right. You will be notified about a possible extension of this term within the first month.

17. Complaints

If you want to file a complaint about our use of personal data, please send an email with the details of your complaint rtovar@vitalhealthglobal.com , We will look into and respond to any complaints we receive.

If you think that we are not helping you in the right way, you have the right to file a complaint at the authority.

18. Contact details

Vital Health International INC 3325, 1603 Capitol Avenue, Suite 413A, Cheyenne, WY, Laramie, US, 82001. Privacy Officer: Rtovar@vitalhealthglobal.com +1(928) 788-0204